BFJ Planning worked with CDTA to evaluate and improve park-and-ride facilities and express bus service in the Capital area. BFJ documented the physical conditions of 40 park-and-ride lots identified in the area. Surveys of all park-and-ride lot users (including kiss-and-ride and walk-and-ride users) provide the team with valuable data regarding the user behavior and attitudes. User surveys helped BFJ to create market demand estimates for park-and-ride and express-bus usage. The report presented key strategies to improve services including: identifying potential locations for additional park-and-ride facilities, opportunities for new express routes, opportunities for bus service enhancements, including possibly shoulder running along congested highways, conceptual express service designs, wayfinding and signage improvements, as well as a framework for marketing and branding.